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Terms and Conditions

Last updated: February 13, 2026

1. Definitions

“Contractor” means Axwell Engineering Ltd, registered in England & Wales (Company No: 16973046) whose registered office is at: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ.

“Client” means the person, company, or organisation instructing the Contractor to carry out the Works.

“Works” means the electrical installation, repair, inspection, testing, or maintenance services agreed in writing.

“Quotation” means the written price provided by the Contractor.

2. Basis of Contract

2.1 These Terms and Conditions apply to all contracts between the Contractor and the Client.

2.2 A contract is formed when the Client accepts the Quotation (in writing, by email, or by instruction to proceed).

2.3 These Terms override any other terms unless agreed in writing.

3. Quotations & Pricing

3.1 Quotations are valid for 30 days unless stated otherwise.

3.2 Prices are exclusive of VAT unless stated. VAT will be charged at the prevailing rate.

3.3 Quotations are based on visual inspection only unless otherwise agreed. Hidden defects may result in additional charges.

3.4 Any variation to the agreed Works will be quoted and charged at the Contractor’s current labour and material rates.

4. Payment Terms

4.1 Domestic works:

• Payment due immediately upon completion unless otherwise agreed.

4.2 Commercial works:

• A deposit may be required prior to commencement and will be specified in the quotation.
• Interim invoices may be issued for larger projects and will be specified in the quotation.
• Final payment shall be due within 30 days of the invoice date unless otherwise agreed in writing.

4.3 Late Payment

Time for payment shall be of the essence.

If payment is not received by the due date:

• Interest shall accrue on overdue sums at 8% above the Bank of England base rate from the due date until payment in full in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.
• The Contractor reserves the right to claim statutory compensation and reasonable debt recovery costs.
• The Contractor may suspend Works without liability for delay.
• Certification and documentation may be withheld until all sums are paid in full.

5. Client Obligations

The Client shall:

• Provide safe and reasonable access to the property.
• Ensure the site complies with health and safety requirements.
• Remove or protect valuable or fragile items.
• Obtain any required consents, licences or other permissions needed from any third parties such as landlords, planning authorities, local authorities or similar. These must be obtained before we begin to provide any services or works.
• Notify the Contractor in writing of any asbestos or asbestos-type materials on the premises. Asbestos testing, if required, will be carried out at the Client’s expense. All work involving asbestos will comply with the Control of Asbestos Regulations 2012 and be carried out by appropriately trained personnel.
• The Contractor shall bear no responsibility or liability whatsoever for the design, provision, maintenance, or effectiveness of any fire compartmentalisation measures that arise from Works. The Client acknowledges and agrees that all obligations relating to fire compartmentation remain solely with the Client or any third parties engaged for such purposes.
• The Contractor shall not be liable for delays caused by restricted access or unsafe conditions.

6. Variations

6.1 Any changes to the agreed Works must be confirmed in writing.

6.2 Additional works will be quoted and charged separately.

6.3 Where urgent safety works are required, the Contractor may proceed without prior written approval to make the installation safe.

7. Completion & Delays

7.1 Completion dates are estimates only.

7.2 The Contractor is not liable for delays caused by:

• Material shortages
• Third parties
• Weather
• Unforeseen structural issues

8. Certification & Compliance

8.1 All electrical works will comply with:

• BS 7671 (IET Wiring Regulations)
• Building Regulations Part P (where applicable)

8.2 Relevant certificates (EIC, Minor Works, EICR) will be issued upon completion and receipt of full payment.

9. Warranty

9.1 Labour is guaranteed for 24 months from completion unless stated otherwise.

9.2 Materials are covered by manufacturer warranties only.

9.3 The warranty does not cover:

• Misuse
• Alterations by third parties
• Fair wear and tear
• Power surges or external damage

10. Limitation of Liability

10.1 The Contractor holds Public Liability Insurance of £5,000,000 and Professional Indemnity Insurance of £1,000,000.

10.2 Nothing in these Terms shall exclude or limit liability for:

• Death or personal injury caused by negligence;
• Fraud or fraudulent misrepresentation;
• Any other liability which cannot be excluded by law.

10.3 Subject to clause 10.2, the Contractor’s total aggregate liability in any 12-month period shall not exceed £1,000,000 or the contract value, whichever is lower.

10.4 The Contractor shall not be liable for:

• Loss of profit;
• Loss of business;
• Loss of revenue;
• Business interruption;
• Indirect or consequential loss.

11. Cancellation Rights (Domestic Clients Only)

Under the Consumer Contracts Regulations 2013, Clients may cancel within 14 days of accepting the Quotation.

If the Client requests work to begin during the cooling-off period, they acknowledge:

They may be liable for work completed if cancellation occurs.

12. Retention of Title

12.1 All materials remain the property of the Contractor until paid in full.

12.2 Risk in the materials shall pass to the Client upon delivery to site.

12.3 The Contractor does not accept retention unless expressly agreed in writing prior to commencement of Works.

13. Force Majeure

The Contractor shall not be liable for any failure or delay in performing its obligations where such failure or delay results from events beyond its reasonable control, including but not limited to acts of God, extreme weather, fire, flood, government action, material shortages, labour disputes, supplier delays, or interruption of utilities.

In such circumstances, the Contractor shall be entitled to a reasonable extension of time for completion.

14. Dispute Resolution

14.1 Parties agree to attempt resolution through negotiation.

14.2 If unresolved, disputes may be referred to mediation before court action.

14.3 The Contract shall be governed by the laws of England & Wales.

15. Data Protection

The Contractor will process personal data in accordance with the UK GDPR and Data Protection Act 2018.

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